The TN e-Sevai portal (tnesevai.tn.gov.in), run by the Tamil Nadu e-Governance Agency (TNeGA), is a single online platform for 119+ government services like income, community, nativity, first-graduate, and OBC certificates, plus TNEB, revenue, and social welfare services. To use it, you first register a CAN (Citizen Account Number) , a one-time profile created with your Aadhaar and mobile OTP, online or at any e-Sevai centre.
Then you log in, apply for a service, upload documents, pay the fixed fee, and track it by Transaction ID. Certificates are usually ready in about 3–7 working days (after Tahsildar approval) and can be downloaded from “My Applications”. It works online or at 10,443+ e-Sevai centres. Helpline: 1800-425-6000.
What is the TN e-Sevai Portal?
The e-Sevai portal is Tamil Nadu’s single-window online platform for government citizen services, run by the Tamil Nadu e-Governance Agency (TNeGA). It is part of the e-District project under the national Digital India plan.
Instead of visiting different government offices for different documents, you can apply for many services in one place either online at tnesevai.tn.gov.in or at a nearby e-Sevai centre.
What e-Sevai offers:
- 119+ services from multiple departments
- Services from Revenue, Social Welfare, TNEB (electricity), Agriculture, and Motor Vehicles departments
- Apply, pay, track, and download — all in one place
- Available in English and Tamil
- Accessible online or at 10,443+ e-Sevai centres across the state
TN e-Sevai Portal Overview 2026
| Detail | Information |
| Portal | tnesevai.tn.gov.in |
| Run By | Tamil Nadu e-Governance Agency (TNeGA) |
| Services | 119+ (Revenue, Social Welfare, TNEB, etc.) |
| Centres | 10,443+ e-Sevai centres |
| Must Register | CAN (Citizen Account Number) |
| CAN Needs | Aadhaar + mobile OTP |
| Track By | Transaction / Application ID |
| Certificate Time | About 3–7 working days |
| Languages | English & Tamil |
| Helpline | 1800-425-6000 |
Popular Services on the e-Sevai Portal
Revenue Department certificates:
- Income Certificate
- Community Certificate
- Nativity Certificate
- First Graduate Certificate / No-Graduate Certificate
- OBC (Other Backward Class) Certificate
- Legal Heir Certificate
- Residence/Address Certificate
- Small/Marginal Farmer Certificate
- Solvency Certificate
- Unemployment Certificate
Other services:
- TNEB electricity bill services
- Traffic challan payment
- e-Pass and various social welfare services
- Agriculture and Motor Vehicles department services
Note: The exact list and names may change, always check the current service list on the portal.
What is a CAN (Citizen Account Number)?
Before applying for any service, you need a CAN — Citizen Account Number. This is the most important first step.
What is CAN?
- A unique profile ID for each citizen in the e-Sevai system (given by TNeGA).
- It stores your basic details (name, Aadhaar, address), so you do not re-enter them every time.
- It is needed for almost every e-Sevai service.
Why it matters: Without a CAN, the operator cannot process your application — many people waste a trip to the centre because they did not register a CAN first.
How to Register a CAN (Step-by-Step)
You can create your CAN online in a few minutes:
Step 1: Go to the official portal tnesevai.tn.gov.in .
Step 2: Click “Citizen Login”, then “Sign Up” / “New User Registration”.
Step 3: Enter your mobile number and verify with the OTP.
Step 4: Select a Revenue service — the “Register CAN” option appears.
Step 5: Enter your Aadhaar number, full name, date of birth, gender, and current address.
Step 6: Enter your mobile number again and generate/verify the OTP.
Step 7: Submit — your CAN number is generated on the screen.
Step 8: Note down your CAN number — you need it for all future applications.
Or at a centre: Visit any e-Sevai centre with your Aadhaar, and the operator can register your CAN in a few minutes.
How to Apply for a Certificate on e-Sevai (Step-by-Step)
Once you have a CAN, applying is simple. Here is the general process:
Step 1: Go to tnesevai.tn.gov.in and click “Citizen Login”.
Step 2: Log in with your mobile number/username and OTP/password.
Step 3: Select the department (for example, Revenue) and the service (for example, Income Certificate).
Step 4: Enter your CAN number — your details auto-fill.
Step 5: Fill in the service-specific details (income details, purpose, etc.).
Step 6: Upload the required documents (ID, address proof, ration card, etc.).
Step 7: Pay the fixed service fee online.
Step 8: Submit — you get a Transaction/Application ID.
Step 9: After Tahsildar/officer approval (usually 3–7 working days), your certificate is ready to download.
Documents Commonly Required
The exact documents depend on the service, but generally keep these ready:
- Aadhaar card (and CAN number)
- Ration card / address proof
- Passport-size photo
- Proof related to the certificate — for example:
- Income Certificate: income/salary proof
- Community Certificate: parent’s community certificate, school records
- Nativity Certificate: birth/residence proof
- First Graduate: degree/college certificate
- Any other document the specific service asks for
How to Check e-Sevai Application Status
After applying, you can track your application easily:
- Go to tnesevai.tn.gov.in .
- Click “Track Application” / “Application Status”.
- Enter your Transaction/Application ID.
- Click Submit your current status appears (submitted, under verification, approved, or ready).
How to Download Your Certificate from e-Sevai
Once your application is approved:
- Log in to tnesevai.tn.gov.in (Citizen Login).
- Go to “My Applications”.
- Select your approved application.
- Click “Download Certificate” to save the PDF.
- Print it if you need a hard copy.
Online vs e-Sevai Centre: Which to Use?
You can use e-Sevai in two ways — choose what suits you:
- Online (yourself): Apply from home on tnesevai.tn.gov.in good if you have internet, a scanner/phone camera, and online payment.
- e-Sevai centre: Visit a nearby centre and the operator applies for you good if you are not comfortable online or need help with documents.
Both give the same certificate. At a centre, you pay the fixed service charge (plus a small operator fee if any).
2026 Updates on e-Sevai / TNeGA
A few recent updates worth knowing:
- TNeGA got income-tax exemption under Section 10(46) (January 2026 notification) — supporting its work as a government body.
- Free/low-cost e-Sevai centres are reopening in Greater Chennai Corporation (GCC) ward offices, especially to help poor students avoid overcharging at private shops.
- The service list continues to expand (TNEB bill, traffic challan, e-Pass, and more).
Common Problems and Solutions
- Applied without CAN: Register your CAN first — the operator cannot process without it.
- OTP not received: Check your mobile number, resend, and ensure signal.
- Application delayed: Certificates need Tahsildar approval — track by Transaction ID; follow up if long overdue.
- Wrong details / rejected: Check the reason, correct the document, and re-apply.
- Overcharged at a centre: Check the official fixed fee on the portal; report overcharging.
- Cannot download: Ensure the application is approved, then use My Applications.
- Forgot CAN number: Recover it via the portal or your registered mobile.
Helpline: 1800-425-6000 (toll-free), and the email listed on the portal.
Beware of Fake e-Sevai Websites and Overcharging
- Use only the official portal tnesevai.tn.gov.in (a .tn.gov.in government domain).
- Be careful of lookalike websites with similar names but different domains.
- Do not overpay the service charge is fixed; check the official fee list.
- Never share your password, OTP, or Aadhaar OTP with anyone.
- At centres, insist on the official fee and a receipt.
Conclusion
The TN e-Sevai portal (tnesevai.tn.gov.in) is Tamil Nadu’s one-stop platform for 119+ government services from income, community, and nativity certificates to TNEB, revenue, and social welfare services — run by TNeGA. The first step is to register a CAN (Citizen Account Number) using your Aadhaar and mobile OTP — online or at any e-Sevai centre. Without a CAN, no application can be processed.
Once you have your CAN, applying is simple: log in, choose the service, enter your CAN, upload documents, pay the fixed fee, and submit then track by Transaction ID and download the approved certificate from My Applications, usually within 3–7 working days. You can do it all online or get help at one of 10,443+ e-Sevai centres.
Frequently Asked Questions (FAQs)
1. What is the TN e-Sevai portal?
It is Tamil Nadu’s single-window online platform (tnesevai.tn.gov.in), run by TNeGA, offering 119+ government services — like income, community, and nativity certificates, plus TNEB, revenue, and social welfare services — available online or at 10,443+ e-Sevai centres.
2. What is a CAN number in e-Sevai?
CAN stands for Citizen Account Number. It is your unique profile ID on the e-Sevai portal. Your basic details are saved in it, making future applications easier.
3. How do I register a CAN on e-Sevai?
Go to tnesevai.tn.gov.in, click Citizen Login → Sign Up, verify your mobile OTP, select a Revenue service to get the Register CAN option, enter your Aadhaar, name, date of birth, gender, and address, verify the OTP, and submit. Your CAN number is generated. You can also register at any e-Sevai centre.
4. How do I apply for a certificate on e-Sevai?
Log in with your CAN, select the department and service (e.g., Income Certificate), enter your CAN so details auto-fill, add the service details, upload documents, pay the fixed fee, and submit. You get a Transaction ID, and the certificate is usually ready in 3–7 working days.
5. How long does an e-Sevai certificate take?
Most certificates take about 3 to 7 working days after submission, depending on Tahsildar/officer approval. Some may take longer. You get an SMS or email once it is approved, and can then download it from My Applications.
6. How do I check my e-Sevai application status?
Go to tnesevai.tn.gov.in, click Track Application, enter your Transaction/Application ID, and submit. The status shows as submitted, under verification, approved, or ready for download.
7. How do I download my certificate from e-Sevai?
Log in to tnesevai.tn.gov.in (Citizen Login), go to My Applications, select your approved application, and click Download Certificate to save the PDF.
8. What services can I get on e-Sevai?
There are 119+ services, including income, community, nativity, first-graduate, OBC, and legal heir certificates, plus TNEB electricity services, traffic challan payment, e-Pass, and various social welfare, agriculture, and motor vehicle services.
9. Can I use e-Sevai online myself, or must I visit a centre?
You can apply in two ways. Apply online through the e-Sevai portal or visit an e-Sevai centre. If you apply online, you need scanned documents and online payment. At the centre, the operator will apply for you. Both options give the same certificate.
10. What is the e-Sevai helpline number?
The e-Sevai toll-free helpline is 1800-425-6000, along with the email listed on the official portal. Use it for CAN, application, or download issues, and always use only the official portal (tnesevai.tn.gov.in) to avoid fake sites.
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